Why am
I complaining? Because when the foreman Mark and I were
to go over our punch list he didn't show up after I took off of work.
After not hearing any thing from Riverbend for a month now, they were to
call and send me to "pool school" so I would know how to take care of my new
investment - they didn't. My wife and I started getting sick after
swimming about two weeks after the pool was finished. I called a
friend over to show me how to test the waters. He said the chemicals
were so out of balance it was unsafe to swim!
The person who referred me to Riverbend has yet to receive his referral
money.
What is sad is out of all the quotes I received, Riverbend was the highest.
But when I talked to people about different companies Riverbend was again and
again said to be the best in the Dallas metroplex. -why do I think they screwing
me?
This page was put up so the staff at Riverbend could see my displeasure and
have the chance to make amends- it is not to late to make me a happy customer.
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October 4, 2001
Well Riverbend did contact me
and sent out a superintendent Gene to talk to me. See below for updated
results October 12, 2001
Gene called me to tell me they were all done. The October 12 column shows
what they did. I have called several times to his voicemail
number he gave me but it is not working. I have emailed him and have
not gotten a response. October 16, 2001
I got a chain letter from their chairman asking telling me about the
customer satisfaction survey they sent out - I never received one.
October 22,2001
I sent their president a letter stating my unhappiness with their company.
November 1, 2001
I received a check for the gutter and the sub-panel
repair.
April, 2002
Sent a complaint to the Dallas Better Business Bureau
concerning the referral money
May, 2002
Riverbend sent a gift certificate good for any product
or service. I thought I remember it being money. They tried.
June, 2002
The pump went out, I called Riverbend Wednesday
morning, and they fixed it Monday morning
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Click on the picture for a larger
view
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Ahappy |
Not Happy |
The vote is still out |
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October 4, 2001 |
What they agreed to do |
October 12, 2001
Riverbend called and said
they are completed |
6 |
4 |
2 |
 There is an 8" step out of the back door.
There is rebar sticking out.
|
Riverbend agreed to
build a 18" step. |
They did build a
utilitarian step out of concrete. I'll post a picture soon |
 I'm
sort of happy |
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 The brick is now cracked
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Riverbend agreed to fix the brick |
They did a good job fixing the brick |
I'm
happy |
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|
 Look at this 2' pipe sticking out of the
ground.
Notice the lean? |
Riverbend agreed to fix the pipe. 9/5/01
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Take a look at Riverbends' patch job. When I complained they didn't
respond for weeks. I called and gave them an estimate from a reputable
source; they sent me a check with no explanation. |
I'm
happy |
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 The edging is torn up.
There are ruts in the
ground where they didn't fill in the trench well. |
Riverbend agreed to fix the edging. |
Do you want to guess how they fixed the edging?
Go ahead, you will never get it. . . . . . .
They dug the edging out! |
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I'm not happy |
|
 The electricians they hired covered the only
working plug in the back yard. They said I could use the plug around
the side of the house about 20' away.
I had problems with the electricians
from the start. They would call my home number (I think they knew I was not
there so they would get my answering machine) and tell me they were coming
the next day (my boss loved when I had to take off with no notice) On
one such occasion I took off, and waited, and waited. Then when I
called them as to where they were I was told they had completed what they
needed to do and didn't need inside.
I had more problems with the
electricians, see below. |
They did offer to move the plug but I would get another
pipe. I have seen their pipe work and declined I replaced the plug
myself |
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? |
 Notice the big electric pole, it's hard to
miss. The electricians mounted it into the bricks not the mortar, even
I know better then that. Look how it bends at the top. |
Riverbend would do nothing for the pole. I am looking at
bring it inside the house myself |
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I'm not happy |
|
 Take a look at the sub-panel they installed. First it
has no door, and they busted in the sheetrock around it. When I
complained they were nice enough to give me the name of someone who I could
call and pay to have it fixed. |
Riverbend agreed to reimburse me for fixing the drywall. |
The drywall person came and did good job repairing.
Now if Riverbend will reimburse me I'll be happy. November
1, 2001 I got a check |
I'm
happy |
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|
 Look at the foundation!
This is the ugliest
thing I have ever seen! Why would they do this? The salesman
told me I would need a grade (I took to be a slope) so I would not have to
get a retaining wall. Well I still had to have a 18" wall built
which cost me an extra thousand bucks.
I want this tiled over. |
Riverbend says they have done this on numerous occasions,
and I should put a planter to cover it up. When I suggested tile I was
told that was a bad idea because it would fall off. 10/7/01
I went to a tile store and was assured that tiling would not be a
problem. I'm getting a quote.
I'm not happy |
I was assured by the tile place tiling the exposed concrete
would not be a problem. I am still working on a quote for porcelain
tile. |
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? |
 My neighbors love the big pipe in my front
yard. Now when people look for my house I can give them a big landmark
to look for. |
Riverbend says the pipe is here to stay. It's a feature -
because of the easy access
Get a big rock
I'm not happy |
 Like my cover up job of the pipe?
It will have to do till I
get a chance to redo the flower bed |
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I'm not happy |
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| Where is my Kreepy Krawler connection? I told
the salesman on multiple occasions to install a line for a Kreepy Krawler
and was assured it would be done without charge. I was really
happy-now I'm not. |
As it didn't make it into the contract then I must have made
it up. Riverbend will do nothing
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I'm not happy |
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| Pool School |
They did offer to send me to pool school, I declined because
I have already been shown how by a friend. I did ask for the test kit
that came with pool school, and was told I would receive it. |
I did get the test kit. |
I'm
happy |
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| Where is the referral money to the person who hooked me up
with Riverbend? |
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After reporting the issue to the Dallas Better Business
Bureau the referral money was paid (by a gift certificate)
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I'm happy
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